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01793 268879

Information Technology Account Manager

Reporting to the Sales Manager, you will be responsible for driving the sales team’s success by providing operational support. This role involves leading a team of sales professionals, developing sales strategies, and ensuring the achievement of sales targets and customer satisfaction, through motivating, coaching and developing your team members.

Job Description

  • Minimum 2-3 years’ experience in IT sales
  • Maintain and establish a business relationship between the company and its customers (both internal and external)
  • Establish sales objectives by forecasting and developing annual sales quotas for regions and territories; and projecting expected sales volume and profit for existing and new products
  • Work with KPI’s to hit company target
  • Develop the Company’s IT projects to meet adequately all business needs of the assigned customers
  • Ensure all IT initiatives relating to customer services are met timely enough
  • Ensure all IT projects are streamlined towards the prescribed budget
  • Lead other IT members of staff in actualizing company’s goal towards better service delivery
  • Oversee and manage activities of other IT staff members to ensure all work in line with laid down procedures outlined by the organization
  • Report activities directly to the agency director or IT account director, regarding the status of any client-related transaction
  • Advocate the needs and expectations of the client to ensure compliance by top management towards achieving customer satisfaction, which is the sole goal of the organization
  • Work with IT product development team to ensure compliance with customer’s expectations
  • Ensure that product portfolio gives a reflection of the ever-changing needs of the clients
  • Coordinate technical support teams to provide varieties in customers’ products

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