Our Commitment To Privacy

DS Total Solutions respects and is committed to protecting the privacy of individuals, including protecting any personal information of visitors to our website as well as any personal information we may process in connection with any DS Total Solutions Products and Services. This Privacy Policy (the “Policy”) describes our personal information processing in connection with the DS Total Solutions Products and Services. Additional license terms, terms of use, contracts, agreements, and privacy statements may also apply to Products or Services. If there are contradictions between this Policy and the more specific information for a particular Product or Service, the more specific information shall prevail to the extent permitted under applicable law.

Information We May Collect

DS Total Solutions may collect the following categories of personal information through our website or in connection with our Products and Services (in which case we are generally acting as a service provider to, and data processor for, our customers and partners).

  • Name.
  • Email address.
  • Postal or physical address or other contact information.
  • Social media account information.
  • Phone number(s).
  • Professional title/role and name of employer or other entity with which the individual is associated in a professional capacity.
  • IP addresses or other access log information.
  • MAC address.
  • Device ID information.
  • Our customers or partners elect to collect and share any other personal information with DS Total Solutions.
  • Information is needed to answer a request or provide information and services to an individual or company.
  • Any information we are required to collect or that is appropriate to collect to comply with applicable laws or regulations.

Purposes of Processing Personal Information

We process personal information to support our customers and partners in their use of DS Total Solutions Products and Services; to market, promote and distribute our Products and Services; to select and work with vendors and suppliers; for our operations and administration, including in personnel matters, and other legitimate purposes to the extent permitted by applicable law. Examples of processing include:

  • Marketing, advertising, and promoting DS Total Solutions Products and Services.
  • Distributing, installing, operating, supporting, maintaining, and upgrading DS Total Solutions and related analytics.
  • Providing customer service, technical support, consulting, or cloud-based information security services.
  • Participating in seminars and training (whether in-person or online).
  • Operating and maintaining our website, including providing product demonstrations and resource materials.
  • Personalising the experience of visitors to our website or users of the DS Total Solutions Products and Services.
  • Working with our partners (including suppliers, vendors, resellers, OEMs, distributors and other third parties).
  • Responding to and communicating with you regarding your inquiries to DS Total Solutions (whether in-person or online).
  • Analysing, improving, and developing our Website, DS Total Solutions Products, Services and internal business processes.
  • Other legitimate purposes as required or permitted by applicable law.

Marketing Preferences

If you are interested in tailored information regarding our Products and Services, as well as other information we think may be useful to you, you can provide us with your preferences. If you do not wish to receive marketing emails from us, you may opt-out by clicking the “Unsubscribe” link on any of our emails.

Sharing and Disclosure of Personal Information

We share personal information within the DS Total Solutions, as well as with our customers and partners (including suppliers, vendors, resellers, OEMs, distributors and other third parties), for purposes and in situations that may include:

  • To market, advertise and promote DS Total Solutions, including by sharing personal information with third-party service providers.
  • To distribute, install, operate, support, maintain and upgrade DS Total Solutions Products, Services and related analytics.
  • To provide customer service, technical support, consulting, or cloud-based information security services, including by sharing personal information with third-party service providers.
  • To provide seminars and training (whether in-person or online).
  • To operate, maintain, and personalise our website for visitors and users of our Products and Services, including providing product demonstrations and resource materials and sharing personal information with third-party service providers.
  • To work with our partners (including suppliers, vendors, resellers, OEMs, distributors and other third parties) pursuant to legal agreements.
  • When we have an individual’s consent to share the information.
  • As part of a group or team collaborations, such as for a particular project, product, or service.
  • In connection with blogs, message boards, chat rooms or other similar forums, whether publicly shared or shared by or with customers, partners or end-users interacting with login access, including related to feedback or suggestions for improvements to DS Total Solutions Products and Services.
  • In connection with, or during the negotiation of, any merger, sale of company assets, consolidation or restructuring, financing or acquisition of all or a portion of our business by or to another company, including the transfer of contact information and data of customers, partners, and end-users.
  • As part of a joint sales promotion or to pass sales leads to one of our distribution partners.
  • To keep individuals up to date on the latest product announcements, product updates, special offers or other information we think they would like to hear about either from us or our service providers and partners.
  • In response to a request for information by a competent authority, if we believe disclosure is in accordance with or is otherwise required by, any applicable law, regulation, or legal process, including to meet national security or law enforcement requirements.
  • With law enforcement officials, government authorities or other third parties as necessary to protect the rights, property or safety of DS Total Solutions, its business partners, you, or others, or as otherwise required by applicable law.
  • In an aggregated and de-identified or anonymised form.
  • With affiliates and subsidiaries as necessary to operate our business.
  • For other legitimate purposes permitted by applicable law.

DS Total Solutions has affiliates, partners globally and may transfer your personal information on a global basis to operate its business. If personal information is transferred to a DS Total Solutions recipient in a country that does not provide an adequate level of protection for personal information, we will take measures designed to adequately protect your personal information.

Security of Personal Information

DS Total Solutions safeguards the security of the personal information and other data provided to us with appropriate physical, administrative and technical procedures. Inside DS Total Solutions networks, personal information is stored in secured and controlled servers with limited access. Your information may be stored and processed in the United Kingdom or any other country where our service providers are located. When you use our website, you are transferring information to/within the United Kingdom and other locations where DS Total Solutions or its service providers operate. While we strive to protect personal information, we cannot guarantee the security of the personal information provided to us, as no transmission of information through the Internet can ever be completely secure. We urge individuals to protect their personal information when using the Internet by, for example, changing passwords often and using a combination of letters and numbers, and making sure to use a secure browser.

If we learn of and confirm the occurrence of a security incident leading to the misappropriation or accidental or unlawful destruction, loss, alteration, unauthorised disclosure of, or access to, your personal information transmitted, stored or otherwise processed on DS Total Solutions systems that compromises the confidentiality, integrity or availability of your personal information, we may attempt to notify you electronically by posting a notice on our website or by sending you an email. You may have a legal right to receive this notice in writing or any other form required by applicable law.

Use of Cookies and Similar Technologies

DS Total Solutions and our partners use cookies and other tracking technologies (such as web beacons and device identifiers) to recognise visitors to our website and provide those users with certain website functionality.

Retention of Personal Information

We will retain your personal information as needed to fulfil the purposes for which it was collected, comply with our legal obligations, resolve disputes, and enforce our agreements.

Children and Minors

Our website does not target and is not intended to attract children or minors under the age of 16. DS Total Solutions do not knowingly solicit personal information from children or minors under the age of 16 or send them requests for personal information. If you believe we have collected personal information from a person under 16 years old without the consent of their parent or legal guardian, please let us know immediately by contacting us and providing sufficient information so we can act appropriately.

Third-Party Sites

Our website may provide links to Third-Party Sites that are outside our control and not covered by this Policy. DS Total Solutions is not liable for any information, content, products, services, software, or other materials available on or through a Third-Party Site. The use of an external website or any information or other content found on external websites is subject to and governed by the terms and conditions of such website. We encourage you to review the privacy policies posted on such Third-Party Sites.

Local Privacy Rights

Residents of certain countries and states, including residents of the European Union, California (USA) and Brazil may have specific rights in relation to their personal information.

Changes to Our Privacy Policy

DS Total Solutions may amend this Policy from time to time, and if we make changes that affect the way we use your personal information, we will notify you by posting a revised statement on our website. Where appropriate, we will notify you by additional means.